Nancy Dauphinais - Chief Operating Officer
Nancy Dauphinais currently serves as the Chief Operating Officer. In this role, she oversees all clinical programming and leads efforts, in great partnership with the Center’s senior Clinical Directors, toward further advancement of evidence-based care. She also works to advance opportunities associated with expanding clinical services as well as enhancing continuity across the Center’s care system. In addition to these responsibilities, Nancy serves as the Clinical Director to the Crossroads substance abuse continuum and supervises Quality Improvement, Organizational Performance and Information Technology.
Dauphinais began her career with the David Lawrence Center in 2005 as a Behavioral Health Technician in Acute Care Services. She was quickly promoted to an Emergency Services Clinician where she screened, assessed and triaged clients in crisis. She was later promoted to Crossroads Clinical Supervisor and then Crossroads Clinical Director before being assuming the additional roles of her current executive management position. As the Crossroads Clinical Director, Nancy provides clinical oversight to Adult Detoxification, Residential Rehab, Partial Hospitalization, Intensive Outpatient and After Care Services, and manages the fiduciary and administrative functions of the substance abuse continuum. As a member of the David Lawrence Center speaker’s bureau, Nancy routinely provides educational presentations on a variety of mental health and substance abuse topics.
Due to her outstanding performance, professionalism and commitment to clients, Nancy was honored with the 2010 Direct Service Provider of the Year Award, the 2012 Leadership Award, the 2014 Employee of the Year Award and the 2014 Administrator of the Year.
Dauphinais earned her Bachelor’s Degree in Psychology from Duke University where she graduated magna cum laude and her Master’s Degree in Counseling from Florida Gulf Coast University where she also graduated with honors. She is a Licensed Mental Health Counselor, Master’s Level Certified Addiction Professional and a Qualified Supervisor in the state of Florida.
Dauphinais is an active member of the NAADAC—The Association for Addiction Professionals, Florida Alcohol and Drug Abuse Association, American Mental Health Counselors Association and Gulf Coast Mental Health Counselors, Inc.